We recommend booking at least 2-3 months in advance, especially for peak season (December to April). This ensures availability for preferred accommodations and experiences. For last-minute bookings, we’ll do our best to accommodate your request.

Our packages typically include accommodation, transportation, guided tours, entrance fees to attractions, and some meals. Specific inclusions vary by package, and we’re happy to customize based on your preferences. All details are clearly outlined in your personalized itinerary.

Absolutely! We specialize in creating bespoke itineraries tailored to your interests, pace, and budget. Whether you’re interested in cultural experiences, wildlife, beaches, or adventure activities, we’ll design the perfect Sri Lankan journey just for you.

We require a 30% deposit to confirm your booking, with the balance due 30 days before travel. We accept bank transfers, credit cards, and online payments. For last-minute bookings, full payment may be required at time of booking.

Yes, we understand that plans can change. We’re happy to modify your itinerary subject to availability. Changes made more than 30 days before travel typically incur no additional fees, while later changes may be subject to supplier policies.

Your safety is our priority. All our vehicles are well-maintained with experienced drivers, accommodations are vetted for safety standards, and we provide 24/7 local support. We also stay updated on travel advisories and provide comprehensive travel insurance options.

We offer flexible cancellation policies. Generally, cancellations made 30+ days before travel receive a full refund, 15-29 days receive 50% refund, and within 14 days are subject to specific terms based on supplier policies. We recommend travel insurance for unexpected circumstances.

While we don’t process visas directly, we provide comprehensive guidance on visa requirements for Sri Lanka and can connect you with reliable visa processing services. Most nationalities can obtain an Electronic Travel Authorization (ETA) online before arrival.

We offer various transportation options including private cars with drivers, minivans for small groups, and luxury vehicles. We can also arrange domestic flights, train journeys (including the famous Kandy to Ella route), and chauffeur services.

Absolutely! Sri Lanka is very family-friendly. We can customize itineraries with child-friendly activities, adjust pacing for younger travelers, recommend family-friendly accommodations, and ensure all transportation is suitable for children.

We offer a wide range from luxury resorts and boutique hotels to eco-lodges and family-run guesthouses. We carefully select properties that offer authentic Sri Lankan hospitality while meeting our quality standards. We can accommodate various budgets and preferences.

Yes, we can accommodate various dietary needs including vegetarian, vegan, gluten-free, and specific allergies. Please inform us of any dietary requirements during booking so we can make appropriate arrangements with hotels and restaurants.

We provide 24/7 emergency support throughout your journey. You’ll have direct contact numbers for our local team who can assist with medical emergencies, travel disruptions, or any other issues that may arise during your trip.

While we don’t sell insurance directly, we strongly recommend comprehensive travel insurance and can provide guidance on reputable providers. Insurance should cover medical emergencies, trip cancellation, lost luggage, and other potential issues.

Definitely! We specialize in creating memorable experiences such as private dinners at scenic locations, cultural performances, special anniversary celebrations, photography sessions, and unique local interactions. Just let us know what you have in mind.

Sri Lanka has two monsoon seasons, making it a year-round destination. The west and south coasts are best from December to March, while the east coast is ideal from April to September. We’ll recommend the best regions based on your travel dates.

Lightweight clothing, comfortable walking shoes, swimwear, sun protection, insect repellent, and modest clothing for temple visits (shoulders and knees covered). If visiting hill country, bring warmer layers. We provide a detailed packing list with your itinerary.

Sri Lanka is generally conservative. Dress modestly, especially when visiting religious sites. Remove shoes before entering temples. Public displays of affection are frowned upon. It’s polite to use your right hand for giving and receiving items.

The Sri Lankan Rupee (LKR) is the local currency. Credit cards are widely accepted in cities and tourist areas, but it’s wise to carry cash for smaller establishments, local markets, and remote areas. ATMs are readily available in most towns.

Yes, English is widely spoken, especially in tourist areas, hotels, and by our guides. You’ll have no trouble communicating. Sinhala and Tamil are the official languages, but most people in the tourism industry speak excellent English.